Terms & Conditions

Acceptance of these terms

By booking a ride, using our website or mobile app, or creating an account with Nabbes Taxi, you agree to these terms and conditions. If you do not agree with them, please do not use our services.

Our services

Nabbes Taxi provides taxi journeys, premium transport for events, and delivery services in Hässleholm and the surrounding area. Rides are charged by taxameter or at an agreed fixed price.

Accounts and login

You can create an account through our website or mobile app to book and manage your rides.

• Provide accurate and current information when you register.
• Keep your login details confidential and do not share your account.
• You are responsible for activity that happens under your account.
• Tell us promptly if you suspect any unauthorised use.
• We may suspend or close accounts that are misused or used to break these terms.

Booking a ride

You can book on demand or in advance through our website, mobile app, or by phone. A booking is confirmed once we accept it.

• Give an accurate pickup point, destination and contact number.
• Book trips to or from airports and train stations in advance.
• Let us know when you book if you need a child seat or booster.

Cancellations and no-shows

Plans change, and you can cancel through the app, website or by phone.

• Cancel as early as you can so we can free up the car for others.
• You can cancel yourself in the app or on the website up until the cutoff below. After that, or once a driver has been assigned to your trip, call us and we will cancel it for you.
• If you cancel a large number of bookings in a short time, you may need to contact us to cancel any further ones.
• If you are not at the pickup point at the booked time and we cannot reach you, the trip counts as a no-show, and a trip paid online is not automatically refunded — get in touch if you think that is wrong.
• Airport trips should be cancelled in advance.

Cancellation fees

A cancellation fee is a share of the trip's fare that we keep when you cancel. It only exists where money has already been taken, so it applies to trips paid online and never to trips paid in the car or charged by taxameter. This is the schedule that applies right now:

When you cancel

Fee

1 h or more before pickup

6%

Under 1 h before pickup

100%

• Even the earliest cancellation carries a small fee, because the card-processing fee charged on your original payment is not returned to us when a trip is cancelled.
• The fee is a percentage of the trip's fare. Whatever is left of what you paid is refunded to the card you paid with, and can take a few banking days to appear.
• Trips paid in the car, and trips charged by taxameter, carry no cancellation fee — there is no payment to withhold one from.
• You are shown the exact fee and refund before you confirm a cancellation.
• If your trip was paid online, your cancellation may be reviewed by our team before the refund is issued.
• We may change this schedule; the version shown on this page is the one that applies.
• Once pickup is less than 1 h away you can no longer cancel online — call us and we will cancel it for you.

Fares and payment

Fares are calculated by taxameter or set as a fixed price agreed before the trip.

• You can pay by card, Swish or cash in the car, or pay online when you book a fixed-price trip.
• Prices shown online are starting prices and may vary with the number of stops, waiting time and route.
• A receipt is available on request.

Paying online

When your trip has a fixed price, you can choose to pay online while booking. Payment is handled by Stripe, our payment partner, directly in the app or on the website — your card details are sent encrypted to Stripe and we never see or store them.

• Paying online is available for fixed-price trips only. Trips charged by taxameter are always paid in the car.
• Your card is charged for the full fixed price when you complete payment, not after the trip.
• Paying online locks the price for the route you booked. Extra stops, waiting time or a changed route may be charged separately in the car.
• Your booking is confirmed once payment is complete. If payment fails or you close the payment page, no money is taken and the booking is not confirmed.
• You can save a card to your account to pay faster next time. Saved cards are held by Stripe, not by us, and you can remove them at any time under payment methods in your account.
• If you cancel, or if we cannot carry out your trip, you are refunded what you paid less any cancellation fee — see Cancellation fees above.
• Refunds are made to the card you paid with and can take a few banking days to appear.

Your responsibilities as a passenger

To keep every journey safe and pleasant, we ask that you:

• Wear your seatbelt at all times.
• Treat the driver, the vehicle and other passengers with respect.
• Do not smoke or use illegal substances in the vehicle.
• Take responsibility for any damage or excessive soiling you cause.

Lost property

If you leave something behind, contact us as soon as possible and we will do our best to help you recover it. We cannot accept responsibility for items left in the vehicle.

Mobile app

We grant you a personal, limited and revocable right to use the Nabbes Taxi app to book and manage rides.

• Do not copy, modify or attempt to reverse engineer the app.
• The app is provided on an as is basis and may be updated from time to time.
• Some features need an internet connection and a supported device.

Liability

We provide our services with reasonable care and skill. We are not responsible for delays or issues caused by circumstances beyond our control, such as heavy traffic, weather or road closures. Nothing in these terms limits any liability that cannot be limited under applicable law.

Changes to these terms

We may update these terms from time to time. The latest version always applies, and the date above shows when it was last changed. By continuing to use our services you accept the current terms.

Governing law and disputes

These terms are governed by the laws of Sweden, and any dispute will be handled by the Swedish courts. As a consumer, you may also have additional rights under Swedish consumer law.

Privacy

We handle your personal data with care and only as needed to provide our services. Our Privacy Policy explains what we collect and how we use it.

Company information

Legal name

NABBES TAXI I HÄSSLEHOLM

Organisation number

840626-XXXX

Business form

Sole trader

Owner

Sadiq Nassiri

Address

Trebackalånggatan 166, 281 41 Hässleholm

Registered office

Hässleholm, Skåne County

Registered for

F-tax and VAT

Activity

Taxi service